"It can always happen that something does not go entirely as planned. We recommend that you first report complaints to us by emailing [email protected]. If this does not lead to a solution, it is possible to have your to register a dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform."