Privacy Policy
At MyFlowers.shop, we care deeply about your privacy. We process only the data we need for (improving) our services and handle the information we have collected about you and your use of our services with the utmost care.
Table of Contents
1. About our Privacy Policy
MyFlowers.shop cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by MyFlowers.shop. This policy describes which data about you are collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us.
2. Data Processing & Partners
Below you can read how we process your data, where we store it, what security techniques we use, and who has access to the data:
- • Webshop Software (Lightspeed): Our webshop is developed with software from Lightspeed. Personal data you make available to us for our services is shared with this party. Lightspeed has access to your data to provide us with (technical) support and will never use your data for any other purpose. Lightspeed is bound by contract to take appropriate security measures (such as SSL encryption).
- • Web Hosting (Hostnet B.V.): Hostnet B.V. provides web hosting and email services on our behalf. Hostnet processes personal data on our behalf and does not use your data for its own purposes. Appropriate technical and organizational measures have been taken to prevent loss and unauthorized use of your data.
- • Email & Mailing Lists (Enormail): Our website uses Enormail to handle email traffic originating from our website and sending newsletters. Enormail securely stores your personal data and will never use your name and email address for its own purposes.
- • Business Email Traffic (Gmail): For our regular business email traffic, we use the services of Gmail. Appropriate technical and organizational measures have been implemented to prevent abuse and loss.
- • Payment Processors (Mollie Payments): For handling payments in our webshop, we use the platform of Mollie. Mollie processes your name, address, and residence data as well as your payment details under strict security standards.
- • Reviews (WebwinkelKeur): We collect reviews via the WebwinkelKeur platform. When leaving a review, you must provide a name and email address, which WebwinkelKeur shares with us to link the review to your order.
- • Shipping and Logistics (GLS / PostNL): To have your order delivered, we use the services of GLS and PostNL. It is necessary to share your name and address details with them solely for the execution of the transport agreement.
- • Accounting and Invoicing (Exact Online): For keeping our administration and bookkeeping, we use Exact Online. Your name, address, and order details are securely shared for administering sales invoices.
- • External Sales Channels (Bol.com): We sell items via the Bol.com platform. When you place an order there, Bol.com shares your order and personal data with us so we can process your order.
3. Purpose of Data Processing
We use your data exclusively for the purpose of our services. This means that the processing purpose is always directly related to the assignment you provide. We do not use your data for targeted marketing unless you give explicit permission.
4. Automatically Collected Data
Data automatically collected by our website is processed for the purpose of further improving our services. These data (such as your IP address, web browser, and operating system) are non-personal data.
5. Tax and Criminal Investigations
In appropriate cases, MyFlowers.shop may be held legally obliged to share your data in connection with government-initiated tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by the law.
6. Retention Periods
We keep your data as long as you are a client of ours. This means we keep your customer profile until you indicate that you no longer wish to use our services. Based on applicable administrative obligations, we are required to keep invoices containing your personal data for the duration of the applicable legal statutory terms.
7. Your Legal Rights
Under the applicable Dutch and European legislation, you have certain rights regarding the personal data processed by or on behalf of us:
- Right of access: You always have the right to inspect the data that we process that relate to your person.
- Right to rectification: You always have the right to have the data we process adjusted.
- Right to restriction of processing & portability: You have the right to restrict processing or have your data transferred to another party.
- Right to object: You have the right to object to the processing of your personal data.
You have the right at all times to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
8. Cookies & Google Analytics
Cookies are placed via our website by the American company Google, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. Google is not permitted to use the obtained analytics information for other Google services.
9. Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page.
10. Contact Details
MyFlowers.shop
2e Poellaan 30-32
2161 CJ Lisse ZH
Netherlands
T: +31 6 8300 8125
E: [email protected]
For privacy-related inquiries, you can contact us via: [email protected]